General Support Contact

General Support Contact

If you need help in working with coDiagnostiX® or experience any issues while working with the software, please contact your local support team.
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Remote Support

Remote Support

To solve technical issues with your coDiagnostiX® installation, our technical teams may start a remote support session via TeamViewer. Use this link to download the TeamViewer remote software.
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Our IFU page provides access to the latest Instructions for Use for coDiagnostiX®. This document contains important information for the safe and appropriate use of coDiagnostiX®.
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Information for CBCT/CT scans

Information for CBCT/CT scans

Download important information for radiologists and medical-technical radiology assistants to help them produce CBCT/CT scans that are optimized for subsequent treatment planning with coDiagnostiX®.

Technical Specifications – hardware and software requirements

For the full list of requirements, please refer to the Instructions for Use.

Mandatory hardware/software

  • CPU: x86-64 compatible processor supported by the operating system (at least Intel® CoreTM 2 Duo processor P8600)
  • GPU: Support for OpenGL version 3.3 or higher
  • Main memory: Minimum 8 GB RAM
  • Hard disk: Minimum 128 GB
  • Storage space
    • Installation: 5 GB of hard disk space required
    • Free disk space for patient datasets and swap/cache files: Minimum of 10 GB of free disk space prior to each start of coDiagnostiX®.
  • Operating system: Microsoft® Windows® 10, 64-bit, Microsoft® Windows® 11, 64-bit
  • Peripheral devices: Monitor, keyboard, 2-button mouse (mouse with scroll wheel recommended), one free USB port

Screen resolution requirements

  • Minimum: 1680 x 1050 pixels
  • Recommended: 1920 x 1080 pixels or higher
  • Maximum resolution per view (3D reconstruction, virtual OPG, etc.): 4096 x 3072 pixels

Additional requirements for running on Apple® macOS®

  • Macintosh® computer with Intel® processor
  • Apple macOS® 10.9 or newer
  • Parallels Desktop or VMWare Fusion for Macintosh including a valid Windows® license (software to be purchased separately)

Optional hardware/software

  • Peripheral devices: DVD drive, DVD burner, Printer, 3D mouse: 3Dconnexion Space Navigator
  • Document reader: PDF viewer
  • Internet connection: Required, for instance, for online updates, remote support, online transfer and DWOS Synergy; AI Assistant and 3Shape Communicate
  • Network connection: Required for using the optional Network Database SQL or Network License
    • WiFi: transmission rate at least 11MBit/s or
    • Network card: transmission rate at least 10MBit/s
  • Microsoft® SQL Server® required to use the Network Database SQL module

Additional requirements for a coDiagnostiX® Network License

  • Additional computer with a free USB slot running Microsoft® Windows® which acts as a dongle server (a server running 24/7 is recommended, but not necessary)
  • Permanent (W)LAN connection to the dongle server while running coDiagnostiX® on the client computer
  • Optional: Shared network drive to store the database

Additional requirements for DWOS Synergy

  • Please refer to the Instructions for Use.

Windows 7 Compatibility Information

coDiagnostiX® is no longer compatible with Windows 7. Please switch to a Microsoft supported Windows version to benefit from new functions and security updates.

Compatibility information for Mac systems with M1/M2 processor

M1/M2-based Macs are not yet supported by coDiagnostiX®. We are currently testing and assessing technical options. If you are already using an M1/M2-based Mac it will be your responsibility to test the suitability for coDiagnostiX® yourselves. If you have any further questions, feel free to contact us.