https://codiagnostix.com/wiki/ 2026-05-05T23:23:11+00:00 https://codiagnostix.com/wiki/ https://codiagnostix.com/wiki/lib/exe/fetch.php?media=wiki:logo.png text/html 2013-02-28T12:48:21+00:00 Anonymous (anonymous@undisclosed.example.com) https://codiagnostix.com/wiki/doku.php?id=remotesupport:how_to_control_codiagnostix_remotely_using_the_remote_code_generator&rev=1362055701&do=diff How to control coDiagnostiX remotely using the Remote Code Generator When trying to use coDiagnostiX through a remote connection, a window will appear, blocking the control and stating, that the Straumann license agreement prohibits the remote use of coDiagnostiX except the remote support from Straumann customer services. To be able to control coDiagnostiX, the coDiagnostiX support uses the Remote Support Code Generator to create a response code matching the request code given in the blocking w… text/html 2013-02-28T12:48:21+00:00 Anonymous (anonymous@undisclosed.example.com) https://codiagnostix.com/wiki/doku.php?id=remotesupport:how_to_establish_a_remote_support_session&rev=1362055701&do=diff How to establish a remote support session To establish a PCVisit remote connection, open the Host Module with the shortcut in the start menu. The start screen will show up. Verify that the Support button is selected and click Support Start to create a session number. text/html 2013-02-28T12:48:21+00:00 Anonymous (anonymous@undisclosed.example.com) https://codiagnostix.com/wiki/doku.php?id=remotesupport:how_to_receive_and_enable_pcvisit_on_a_straumann_pc&rev=1362055701&do=diff How to receive and enable PCVisit on a Straumann PC To support customers remotely, the coDiagnostiX Support uses the PCVisit remote support software. This tool allows the user to connect to the customers PC through the internet and see the customers screen and take remote control. PCVisit is not installed by default on your Straumann PC. To have it installed to your Straumann PC, please contact your local IT servicedesk. When started for the first time, PCVisit asks for a license key. The servi… text/html 2014-01-24T12:38:20+00:00 Anonymous (anonymous@undisclosed.example.com) https://codiagnostix.com/wiki/doku.php?id=remotesupport:pcvisit_faq&rev=1390567100&do=diff PCVisit – Frequently Asked Questions These are some common questions about and problems with PCVisit. Customer receives error message "Session ID is invalid" If the customer receives this error message, they might be using an older guest module version. In this case, please lead them to the website text/html 2013-02-28T12:48:22+00:00 Anonymous (anonymous@undisclosed.example.com) https://codiagnostix.com/wiki/doku.php?id=remotesupport:start&rev=1362055702&do=diff Remote Support Customer Remote Support is done with PCVisit. coDiagnostiX comes with a pre-installed guest client. * How to establish a remote support session * How to control coDiagnostiX remotely using the Remote Code Generator * How to receive and enable PCVisit on a Straumann PC * PCVisit – Frequently Asked Questions