coDiagnostiX Knowledge Base

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===== coDiagnostiX License Service crash on Windows 7 systems with patchlevel Feb 2018 =====

Microsoft published an update to Windows 7 in February 2018 which breaks the Aladdin eToken PKI Client 5.1 SP1 and subsequently our license service. The PKI Client 5.1 SP1 is the default driver used to date (v9.8.1). This mainly affects networked licenses (on the workstation side). There are two fixes available.

=== How to spot the problem ===

  * Windows 7
  * Aladdin eToken PKI Client 5.1 SP1 is used
  * coDiagnostiX is crashing with Runtime Error 217 or shows "No license service available"
  * coDiagnostiX license service shows the status "Status: Not Started" but "Autostart: Activated"
  * Upon clicking "Start" the license service is running for a short time before its crashing and returning to "Not Started"

{{:license:license_service_crash_win7.png?nolink|}}

=== Method 1 (general fix) ===

This will remove the old eToken PKI Client 5.2 and replace it with the Safenet Authentication Client 8.1 or newer.

Please follow the steps closely.

  * Unplug the dongle from the system (not required for network licenses)
  * Open Windows Control Panel, Programs and Functions
  * Search "eToken PKI Client 5.1 SP1"
  * Click "Uninstall"
  * **IMPORTANT - When asked to keep settings, click "No"** \\ {{:license:uninstall_pki_nosettings.png?nolink|}}
  * Reboot the computer when asked
  * Install the Safenet Authentication Client found in ''C:\Program Files (x86)\coDiagnostiX\coDiagnostiX.App\eToken'' (8.1 or 10.0 depending on age of the installation)
  * Check that the coDiagnostiX license service is automatically started and status "running"

=== Method 2 (fix for network licenses only) ===

This will remove the old eToken PKI Client 5.2 completely without installing a new one.
The driver is not required for network licenses. Please note that locally connected dongles will not work until a driver is reinstalled (see method 1).

Please follow the steps closely.

  * Unplug the dongle from the system (not required for network licenses)
  * Open Windows Control Panel, Programs and Functions
  * Search "eToken PKI Client 5.1 SP1"
  * Click "Uninstall"
  * **IMPORTANT - When asked to keep settings, click "No"** \\ {{:license:uninstall_pki_nosettings.png?nolink|}}
  * Reboot the computer when asked
  * Check that the coDiagnostiX license service is automatically started and status "running". Click "Uninstall" => "Install" if not.